Maybe we have. We try to respond to messages immediately upon receiving them but often there is a backlog
because of overwhelming inquiries. We don’t work on weekends and holidays.
If you are using a free email service such as: Yahoo, Mail.RU, Mail.BG, AOL or Hotmail they are very likely
censoring your mail from us on urogenital topics.
Gmail is the best free email service in terms of no censorship.
Before you write to us for the first time, we recommend you white list (Friend) our domain and email addresses
to improve the chances our detailed response to your inquiry will arrive in your mailbox.
Otherwise, it is highly likely your free email service will put our messages in your trash, bulk, spam,
promotion or other folder — or maybe not deliver our messages to you at all.
Except Gmail, free email services dislike both links in messages and correspondence about genitalia.
Gmail still often sends our messages to the Promotion folder.
We feel no obligation to respond to a message that:
1) is rude, vulgar, uncivilized, disrespectful, abusive, nonsensical; or
2) seems to come from a crackpot, pretender, person high on drugs or alcohol; or
3) asks a very basic question already clearly and extensively answered on the web site.
(Note: addiction or drug use does not automatically disqualify a person from treatment).
Patients have the right to choose their physician and doctors have the right to choose their patients.